Returns and Shipping
Wolf Bite Tactical does not pay return shipping fees for any reason other than if we sent you the wrong item. In that even we will pay 100% of the cost for the return without question. If you decide that the knife you purchased is not for you, the wrong color/size or if you feel there are quality issues such as: the blade is not centered, the grinds are off, the finish etc, you will pay the cost to ship back to Wolf Bite Tactical, not me.
All warranty issues and claims will be handled between you and the manufacturer, not me. Any costs with shipping back to the manufacturer are 100% your cost and will not be the responsibility of Wolf Bite Tactical no exception. If you have a specific request (example is the blade centered, how does the handle look) contact us prior to ordering and I will be pleased to assist you, I will and can send you photos. Approximately 90% of my orders entail a text or phone conversation so as to reach the ultimate customer service experience for you. I even post my Text number on the Home page for this purpose!
Returns: Returns for a refund are accepted 3 days from the date your order is delivered ( not ordered but delivered) I feel this is more than adequate time for the knife to arrive and for you to inspect/review it and see that it is what you expected. If you are returning an item to me please make sure to call/Text in at 804-431-6082 to be issued an RMA not more than 3 days from your order arriving (tracking delivery date). When you receive the RMA please ensure that I receive the item back within 5 days from the date of the RMA . Returns shipped back without an RMA or late will not be accepted and will be sent back to you at your cost. In order to return an item to us we require you do the following:
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Return the item 100% unused, in new condition with all original boxes, packaging, paperwork, labels intact and not crumbled, crushed, written on or otherwise damaged.
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Incur all costs associated with shipping back to us. We do not pay return shipping and we suggest you ship back to us insured.
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Ship items back to us packaged as we sent them to you. If we sent the item in a box we require that it come back to us in a box to preserve the contents.
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Include a copy of the original receipt detailing the reason for the return.
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Do not put tape on boxes, write on them or damage them. If you do the product will be rendered unsalable and returned to you.
If you received your item in error we will pay shipping both ways and make it right with you. We will not ship express however.
Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. We inspect EVERY ITEM that I ship from Wolf Bite Tactical. These are not cheap but expensive knives and we respect the hard earned money you are spending. We will not ship a "off" knife and we do not deal with factory 2nd's or "blemished" items.
Wolf Bite Tactical only deals with the Manufacturer or the Manufactures direct resale/wholesale licensed distributor. Wolf Bite Tactical carefully inspects each product using gloves and microfiber protective towels to ensure the customer gets exactly the quality they pay for. As always you can call me or text me for the ultimate customer service experience.